Motorola Warranty Information

Motorola service from the start for MOTOTRBO radios

warranty informationMotorola Warranty Two Way Radio Dealer Chicago Alpha Prime Communications

Everyday, you rely on your Motorola MOTOTRBO radios for your critical communications. Now, you can protect these radios against normal wear and tear and more with Service from the Start – one of the most extensive service offerings available.

This unique offering comprises fast repair turnaround times, expert telephone technical support and access to the latest software releases; all backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities. You’ll get multi-year technical support and repair coverage, providing the investment protection you need to reduce your total cost of ownership.

Enhanced peace of mind

MOTOTRBO radios are built to perform well in rugged environments and extreme situations. Nevertheless, Motorola recognizes that accidents happen. That’s why Motorola also offers Service from the Start with Comprehensive Coverage which, in addition to normal wear and tear, provides protection against accidental breakage so you can enjoy enhanced peace of mind. Broken display? No problem. Cracked housing? No problem. Damaged keypad? No problem.

You’re one phone call away from a MOTOTRBO expert

With Service from the Start, you can rest assured that technical support queries are dealt with promptly to ensure minimal downtime is incurred. Motorola’s technical experts work with your Motorola partner, as required, to isolate, diagnose and resolve hardware and software issues. We can initiate a repair request quickly and easily on your behalf. Once in the service center, your radio will be handled by one of Motorola’s certified repair technicians. State-of-the-art diagnostics equipment, repair tools, and an extensive inventory of replacement parts help Motorola to provide expert repair on your MOTOTRBO radios. In addition, Motorola service centers are fully certified to comply with ISO standards using proven, repeatable processes to help ensure your repair is completed right the first time and every time.

Fast repair turnaround time

With Service from the Start, we provide faster turnaround time to keep your devices operating at peak capacity. You benefit from priority repairs with turnaround times ranging from same day up to 5 days depending on the service package you select. This will ensure devices are back in your hands quickly, minimizing downtime and enhancing productivity.

Motorola Limited Warranty

MOTOROLA INC. (“MOTOROLA”) warrants its MOTOROLA manufactured Communication Products (“Product”) against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:

Commercial Radios

VL50 Portables One (1) year
BPR 40 Portables One (1) year
CP185 Portables Two (2) years
CP200d Portables Two (2) years + One (1) year SfS LITE
CM200d Mobiles Two (2) years + One (1) year SfS LITE
CM300d Mobiles Two (2) years + One (1) year SfS LITE
Mag One Accessories (except Mag One Battery) Six (6) months
Accessories (including Mag One Battery) One (1) year
Speaker Microphones and Cords Carrying Cases Antennas
Rechargeable Batteries Chargers Duplexers
Headsets and Earpieces Power Supplies Telephone Interconnects
Mobile Microphones and Cords External Speakers DC and Tone Remote Adapters

Professional Radios


EX500™/EX560XLS™/EX600XLS™ Three (3) years
HT750™/HT1250™/HT1250LS+™ Two (2) years
PR1500 Two (2) years
PR400™ Two (2) years
PR860 Two (2) years
XPR™ 3300/XPR™ 3500 Two (2) years + One (1) year SfS LITE
XPR™ 7350/XPR™ 7380 Two (2) years + One (1) year SfS LITE
XPR™ 7550/XPR™ 7580 Two (2) years + One (1) year SfS LITE
SL7550 Two (2) years + One (1) year SfS LITE


CDM1550™ Two (2) years
PM1200™ Two (2) years
PM1500™ Two (2) years
XPR™ 2500 Two (2) years + One (1) year SfS LITE
XPR™ 5350/XPR™ 5550* Two (2) years + One (1) year SfS LITE
*For MOTOTRBO Handheld Control Head, see Accessories section below

Fixed Equipment

XPR™ Repeaters Two (2) years
MTR3000™ Repeater Two (2) years
XRC9000™ Controller Two (2) years
XRT9000™ Gateway Two (2) years
MIP™5000 One (1) year

Pagers – All

Advisor II One (1) year
Minitor VI Two (2) years


Acessories One (1) year
Speaker Microphones and Cords Mobile Microphones and Cords Power Supplies Duplexers
Rechargeable Batteries Carrying Cases External Speakers Telephone Interconnects
Headsets and Earpieces Chargers Antennas DC and Tone Remote Adapters
MOTOTRBO Handheld Control Head

Rechargeable Batteries will be replaced during the applicable warranty period if:

  1. the battery capacity falls below 80% of rated capacity, or
  2. the battery develops leakage.

MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA’s option, may include the replacement of parts or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of the original applicable warranty period. All replaced parts or Product shall become the property of MOTOROLA.

This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA. MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, maintenance or service of the product.

MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation of the system as a whole under this warranty.

What this warranty does not cover:

  1. Defects or damage resulting from use of the Product in other than its normal and customary manner.
  2. Defects or damage from misuse, accident, water, or neglect.
  3. Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment.
  4. Breakage or damage to antennas unless caused directly by defects in material workmanship.
  5. A Product subjected to unauthorized Product modifications, disassemblies, or repairs (including, without limitation, the addition to the Product of non‐MOTOROLA supplied equipment) which adversely affect performance of the Product or interfere with MOTOROLA’s normal warranty inspection and testing of the Product to verify any warranty claim.
  6. Product which has had the serial number removed or made illegible.
  7. Rechargeable batteries if:
    1. any of the seals on the battery enclosure of cells are broken or show evidence of tampering.
    2. the damage or defect is caused by charging or using the battery in equipment or service other than the Product for which it is specified.
  8. Freight costs to the repair depot. Unapproved upgrades or modifications.
    1. A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does not function in accordance with MOTOROLA’s published specifications or the FCC type acceptance labeling in effect for the Product at the time the Product was initially distributed from MOTOROLA.